The start temperature of the water needs to be above 55 Degrees Celsius. If your tap water is not hot enough them add a little boiled water bit by bit until you get it to the right temperature. Care must be taken not to heat it too much.

It may be that the water temperature is too hot, above 58 degrees. Some places keep the water very hot to avoid bacteria build up (Legionaries Disease). If this is the case add a little cold water to reduce the temperature or leave it on the side out of the water for a few minutes (whilst doing some effleurage) to allow the Wavestone to cool down.

The length of time found to be enough is approximately 30 – 45 seconds, you may have to leave it in longer if the start temperature of the water is cooler than the recommended temperature.

Independent test have shown you put the lid on the Water Container and replace it each time you remove or replace the Wavestone from the water. Test show that without the lid on the water in the Water Container drops by 13 degrees in an hour. With the lid on the temperature only dropped by 6 degrees. Thermal jackets have not found you be any more effective in keeping the water hotter. The start temperature is the key and the lid must be place on the Water Container for maximum effectiveness.

We have not found any oil or Balm that the Wavestone can not be used. However, some of the stronger citrus oils have found to cause slight discolouration if used a lot, particularly if the Wavestone is left in the water container for long periods where oil is mixed with the water.

Why not use our Wavestone Balms which can be found on our website?

You can, but our research showed that the temperature on some of the Hot Stone Kettles is temperamental and I have been told by one manufacturer that the is a 6 – 8 degrees built in temperature tolerance. The digital ones are more accurate to control the temperature, the Kettles with a dial temperature controls. Tests performed by a research company showed that the Wavestones continued to absorb the heat and were difficult to get out of the water and scaled the persons hands. We provide a water container so that there is no need for a Hot Stone Kettle.

Yes, you can use it cold. To make the Wavestone cold enough to use run it under COLD water for a few minutes until it gets to the required temperature for you needs.

YES, it will most likely break if dropped on the floor. It is a piece of carved stone and testing has been carried out by a research company and it does not break every time but if dropped or knocked with sufficient force it will break. (they also do not spontaneously combust).

No, it is not recommended. If you need a replacement contact us at info@thewavestone.co.uk for a single Wavestone replacement?

Visit the website shop to purchase a replacement pot.

Any mild detergent or cleaning fluid can be used to clean the Wavestone between clients. Do not use harsh abrasive cleaners as this will affect the polished surface of the Wavestone.

DO NOT use limescale removers on the Wavestone as this affects the polished surface of the Wavestones.

You can use 000 or 0000 grade wire wool to remove the remove the limescale and it will also polish the Wavestones surface.